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How kongbet Handles Your Personal Data

At kongbet, we are transparent about what personal data we collect from you, why we collect it, and how long we keep it.

Data collected only as neededYour rights under Indian data lawUPI, Paytm, PhonePe payment data securedRight to access or delete your dataContact our privacy team directly

Explore the Lobby Read FAQ

What Data We Collect and Why

kongbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect identification details — your name, email address, date of birth and contact number — to verify your identity and maintain a secure account environment. If you deposit via UPI, Paytm or PhonePe, we also record transaction references

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to reconcile payments on your account statement. We do not store your UPI PIN or Paytm wallet password — those remain entirely within your payment provider's environment. We collect device and session data, including IP address and browser type, to detect unauthorised access and keep your
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account secure. This data is held on servers with encryption at rest and in transit. You can request a copy of everything we hold about you at any time by writing to our privacy team. Availability of our services depends on local law and is accessible
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where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your personal data, a request to correct inaccurate details, or you want to ask us to delete your account data, our privacy team handles these requests…

Email the Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge within 48 hours and resolve data requests within 30 days of your submission.

Live Chat Support Our live chat agents can log your privacy concern and escalate it to the privacy team directly. Available around the clock so you can raise a concern at any hour from anywhere in India.

Written Postal Request You may submit a formal written request to our registered address if you prefer correspondence by post. Include your registered email and account reference so we can locate your data quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our data handling practices are built around minimising what we collect, securing what we hold, and giving you clear paths to exercise your rights.

Encryption in Transit and at Rest

All data sent between your device and our servers travels over TLS encryption. Account data stored in our databases is encrypted at rest, so even in the event of a breach, raw personal details are not exposed in readable form.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel on any page; declining analytics cookies does not affect your ability to use your account.

Account Security Practices

We require a strong password at account creation and send an email alert whenever your login details or payment method are changed. Two-step verification is available and we strongly encourage you to enable it from your account security settings.

Data Retention Periods

Account data is held for as long as your account remains active and for a period thereafter as required by applicable financial regulations. Once the retention period expires, we delete or anonymise your personal details from our live systems.

Your Right to Access and Correct

You may request a full export of the personal data we hold about you at any time. If any detail is inaccurate — for example, a name spelling or phone number — write to our privacy team and we will correct it within 14 working days.

Third-Party Data Sharing Limits

We share your data only with payment processors such as UPI network partners, Paytm and PhonePe for transaction settlement, and with identity verification services where required. We do not sell your data to advertising networks or unrelated third parties.

Frequently Asked Privacy Questions

The questions below address what Indian account holders most commonly ask about how we handle personal data, what rights you have, and how to act on those rights directly with our privacy team.

We collect your full name, email address, date of birth, phone number and country of residence. If you deposit via UPI, Paytm or PhonePe, we also record transaction references to match payments to your account. We do not store your payment PINs or wallet passwords.

Yes. Write to our privacy team with your registered email and account reference and we will send you a full data export within 30 days. The export covers profile data, transaction history references and any correspondence logs we hold under your account.

Submit a deletion request to our privacy email address or via live chat. We will verify your identity, close your account if it is still active, and delete or anonymise your personal data within 30 days, subject to any legal retention obligations we must meet.

We share data only with payment processors — UPI network partners, Paytm and PhonePe — for transaction settlement, and with identity verification providers as required. We do not sell, rent or trade your personal data to advertising networks or unrelated commercial third parties.

We retain account and transaction data for the period required by applicable financial regulations after account closure. Once that period expires, your personal details are deleted from live systems or anonymised so they can no longer be linked back to you.

We use essential session cookies required for account login and optional analytics cookies that help us understand page usage. You can accept or decline analytics cookies from the cookie settings panel on any page; refusing them does not restrict access to your account.

Contact our privacy team directly by email or live chat with a clear description of your concern. We acknowledge all privacy complaints within 48 hours and aim to resolve them within 30 days. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

How kongbet Handles Your Personal Data

Reach Our Privacy Team Directly

How We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Security Practices

Data Retention Periods

Your Right to Access and Correct

Third-Party Data Sharing Limits

Frequently Asked Privacy Questions

01 What personal data does kongbet collect when I open an account?

02 Can I request a copy of all the data you hold about me?

03 How do I ask kongbet to delete my personal data?

04 Does kongbet share my data with third parties?

05 How long does kongbet keep my account data after I close my account?

06 What cookies does kongbet use and how can I manage them?

07 Who should I contact if I believe my data has been handled incorrectly?

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